Terms of service

Terms of Service

mini murray and me 

1. Service Overview

mini murray and me offers bespoke, handmade creations including (but not limited to):

  • Resin ocean chopping boards

  • Ocean artworks

  • Memorial art (including the incorporation of ashes)

  • Alcohol ink artworks

  • Floral preservation for weddings, funerals, and significant life events

All items are handcrafted with care and artistic discretion. Each piece is one-of-a-kind and custom made.

2. Acceptance of Terms

By placing an order with mini murray and me - online, at markets, expos, or pop-up shops, you agree to these Terms of Service and all associated policies.

3. Orders & Payments

  • Orders may be placed online or in person.

  • A non-refundable deposit is required to secure your booking.

  • The remaining balance is due BEFORE completion.

  • Items will not be released, shipped, or collected until full payment is received.

4. Change of Mind & Cancellations

Due to the custom nature of our work, no cancellations, refunds, or changes of mind are accepted once a deposit is paid. This includes:

  • Changes in preference

  • Withdrawal from the process

  • Failure to pay the balance or collect the item

Once a deposit is received, planning, preparation, and calendar allocation commence.
Please refer to our Change of Mind and Refund Policies for full details.

5. Flower Submission

  • Clients must supply fresh, well-maintained flowers.

  • Timely delivery is the client’s responsibility.

  • Mouldy or deteriorated flowers will be used as provided.

  • All submitted flowers become the property of mini murray and me.

  • Excess or leftover materials are not returned and may be used for promotional purposes.

6. Flower Drying Disclaimer

  • Flowers dry differently based on age, care, handling, and environmental factors.

  • Colour changes are normal (e.g. reds darken, whites yellow, pinks shift).

  • Natural changes may be enhanced once set in resin.

Sentimental value is the focus of our work, not cosmetic perfection.

7. Resin Disclaimer

  • All resin will naturally yellow over time, particularly with sun exposure.

  • We use premium resin with anti-yellowing agents; however, aging cannot be eliminated entirely.

8. Artistic Discretion

  • All designs and placements are interpreted artistically at our discretion.

  • Design consultations are not included unless pre-arranged.

  • Client involvement in design decisions may incur additional hourly fees.

9. Turnaround Time

  • Standard turnaround: 9–12 months from flower submission.

  • Timeframes may vary due to weather conditions, curing requirements, and seasonal workload.

  • NSW School Holidays are observed, and production pauses during these periods.

  • mini murray and me operates as a family-first business.

10. Quality Assurance

  • Handmade items may contain minor imperfections (e.g. bubbles, texture, slight unevenness).

  • Only issues affecting structural integrity or function will be rectified.

  • All artistic decisions are final.

11. Pricing

  • Prices are subject to change without notice.

  • Full payment is required prior to collection or shipment.

12. Non-Collection & Abandonment

  • Items must be collected or paid in full within 30 days of completion notification.

  • Failure to do so results in forfeiture of the deposit.

  • Items may be disposed of, repurposed, or used for promotional purposes without further notice.

13. Shipping & Handling

  • Clients are responsible for shipping costs to and from our studio.

  • Packaging and transport instructions are provided.

  • Damage during transit is not the responsibility of mini murray and me.

14. Customer Satisfaction

  • Any concerns must be raised within 48 hours of receiving your item.

  • All sales are final unless deemed faulty under Australian Consumer Law.

15. Intellectual Property & Promotion

  • All creations remain the intellectual property of mini murray and me.

  • We may photograph and use images or details of your item for marketing and promotional