These terms apply to all custom orders placed with Mini Murray and Me, including resin artworks, ocean chopping boards, floral preservation pieces, memorial art, and alcohol ink designs.
1. Deposit Requirements
A non-refundable deposit is required to secure your booking and place your order into our production calendar.
-
The amount required will be outlined in your quote or invoice.
-
Your booking is not confirmed until the deposit has been received.
By paying your deposit, you agree to our Terms & Conditions, including our Change of Mind and Refund policies.
2. Final Payment
-
You will be notified via email or SMS once your artwork is complete and ready for collection or dispatch.
-
Final payment is due within 7 days of this notification.
-
If full payment is not received within this timeframe, your order may be considered overdue, and reminders will be issued.
We reserve the right to refuse collection or shipment until the full balance has been received.
3. Collection Timeframe
-
Customers are expected to collect or arrange delivery of their item within 21 days of completion notification.
-
If you require an extension, this must be communicated and agreed upon in writing.
4. Overdue or Unclaimed Orders
If your order remains unpaid or uncollected after reasonable attempts to contact you:
-
After 30 days: A late fee of $10 per week may be applied for storage and administration.
-
After 90 days: Your item will be deemed abandoned. We reserve the right to:
-
Dispose of, repurpose, or donate the item;
-
Retain your deposit and any payments already made;
-
Decline any future orders.
-
No refunds will be issued for abandoned orders.
5. Delivery
If you have selected delivery:
-
Items will only be dispatched once full payment has been received.
-
Tracking details will be provided where applicable.
-
We are not responsible for items lost, delayed, or damaged in transit. See our Shipping Policy for more information.
📌 Note:
It is the customer’s responsibility to ensure all contact details are correct and up to date so you can be notified when your item is complete.