How It Works

Service Overview:
Our floral preservation services involve the artistic preservation of flowers using resin. 
We specialise in preserving flowers for various occasions, including weddings, funerals, and other significant events.

Acceptance of Terms:
 By engaging with our floral preservation services, you agree to comply with and be bound by the terms and conditions outlined herein.

Orders and Payments:
Orders are accepted through our website or in-person at our pop up locations, markets and events.
A non-refundable deposit is required at the time of order placement to secure the service.
This means that if you do not go through with your booking you will not receive a refund, a store credit may be given at the discretion of mini murray and me.
Full payment is due upon completion of the preservation process.

 Once You’ve Paid… Please understand —  I cannot tell you how long your piece will take.

Flower Submission:
 Clients are responsible for providing fresh and well-maintained flowers for preservation.
If your flowers are mouldy or dying when I receive them, that is what I will work with so please ship or get them to me quickly, I will in no way be responsible for how your flowers look once dried or set in resin.
All Flowers submitted to mini murray and me, will then become the property of mini murray and me, mini murray and me is free to use any excess flowers for promotional material when and where applicable. 
NO flowers will be given back to the client, even if there are left overs.

Flower Drying:
All Flowers will dry differently - 
Red flowers will dry, red, burgundy or black.
Pink Flowers will dry either lighter or darker pink or brown.
White Flowers will dry, White, Creamy, Yellow or brown
Every single fresh flower will dry differently depending on many factors,
- How old are they? - How much water have they had? - How many people have touched them? Remember, the grower, the Picker, Your Florist amongst many others have touched your flowers before you even got them. 
-Have they been in the sun? - Have they been in the fridge? - Have the stems been trimmed daily? Etc..... Etc...
The final appearance depends on their condition upon arrival, as well as their original quality and colours. Not all florists and Farmers are the same. 
Please keep in mind that any bruising and damage will be enhanced once embedded into the resin. At the end of the day its the sentimental value that these flowers hold that triumphs over anything and everything else, the rest is just cosmetic.

Resin:
 All resins will naturally yellow over time, especially when exposed to direct sunlight.
The Resin I use contains anti - yellowing additives, Fantastic clarity and portrays a diamond like finish, However this will not stop the natural aging process causing the resin to yellow.

Artistic Discretion: 
The artistic process involves subjective interpretation of floral arrangements.
Clients trust my artistic discretion in creating unique and visually appealing preserved pieces.
There will be no going back and forth with designs or placements. 

Turnaround Time:
Turnaround times can sometimes stretch beyond 12 months, especially during wedding season, with delayed payments, weather changes, or complex restorations.
The standard turnaround time for floral preservation is 9 - 12 Months plus from the date of flower submission.
This time will Vary during warmer and colder months with weather being a huge impact on the curing time.
Please note that I am and ALWAYS WILL BE mum first, my son is my number one priority, attending to his needs will always be PARAMOUNT. 
I also have ALL NSW SCHOOL HOLIDAYS OFF to be a present mum in my sons life and make all the memories I can while he is young. 

Quality Assurance: 
We take utmost care in preserving the quality and integrity of the flower preservations.
In the rare event of damage during the preservation process which doesn't involve the flowers themselves, we will make reasonable efforts to rectify the situation. 
Please note that all of products are HANDMADE, you will need to allow for imperfections.

Pricing and Payment:
All prices are listed on our website and are subject to change without notice.
Full payment is due upon completion of the floral preservation process.
No orders will be shipped or collected without full payment.

Cancellation Policy:
Cancellations made 14 days prior to the initial scheduled preservation date may be eligible for a store credit. 
No refunds or credits will be provided for cancellations made once I have received your florals.

Shipping and Handling:
 Clients are responsible for shipping costs to and from our studio.
Shipping fees are subject to change at any given time without any notice.
Detailed shipping instructions and recommendations will be provided upon order confirmation.

Customer Satisfaction: 
We strive for customer satisfaction, and any concerns should be communicated within 48 hours of receiving the preserved piece.

Privacy Policy: 
Client information is kept confidential and will not be shared with third parties.
By engaging in our floral preservation services, clients agree to adhere to the terms and conditions outlined above. 
All Creations by mini murray and me are owned by mini murray and me, they are not subject to copywrite and can/will be used in its entirety for any publications that mini murray and me wish to do.
This includes but is not limited to any Photos, Documents, Badges, Tags, Names, or any personal items that have been supplied to mini murray and me to be used within Resin. Each item can and will be photographed and used for any and all promotional purposes.

Limitation of Liability:
 Our liability is limited to the cost of the preservation service.
We are not liable for any consequential, indirect, or incidental damages.

Governing Law:
These terms are governed by the laws of New South Wales
By engaging our floral preservation services, clients acknowledge and agree to these terms of service.